Governing our Logistics Partnership.
Transparency isn't just a buzzword for us; it's the foundation of a reliable supply chain. These terms ensure that both our team and your enterprise move forward with total clarity on liability, usage, and safety.
Explore TermsCore Service Parameters
Cargo Liability
Standard liability limits defined per cargo type, ensuring managed expectations for every shipment processed through Big Z's Supply Chain Services, LLC.
Claim Windows
Notice of loss or damage must be filed within 9 business days. We believe swift reporting leads to faster resolution.
Portal Usage
Our digital tracking tools are provided for authorized commercial use only. Security of your access credentials remains paramount.
Regulatory
Compliance with SDDOT and federal transportation laws governs every mile of our operation in San Diego and beyond.
Terms of Service & Liability
Welcome to the official legal framework of Big Z's Supply Chain Services, LLC. By utilizing our logistics portal or engaging our transportation services, you're agreeing to the parameters outlined below. We've optimized these for long-form reading because we know the fine print matters.
1. Digital Asset Usage
Access to our proprietary tracking systems is a privilege granted to active clients. You aren't permitted to reverse-engineer our logistics software or use the data for external market analysis without explicit written consent from our San Diego headquarters.
2. Freight Liability & Claims
How do we handle the unexpected? Liability for loss, damage, or delay is subject to the Big Z's Supply Chain Services, LLC Bill of Lading. Our standard release value is set at $0.50 per pound unless a higher valuation is declared and paid for at the time of booking. claims processing typically takes 30-45 days for full adjustment.
We don't accept responsibility for "Consequential Damages." This includes lost profits or business interruptions caused by delayed deliveries, regardless of the cause. Safety and timing are our priorities, but variables in the supply chain can shift.
3. Payment Terms
Invoices are due within 15 days of the delivery date. Late payments may result in a temporary suspension of portal access and procurement privileges. Our team works hard to keep your goods moving; we ask for the same commitment to our administrative cycle.
// TODO: add specific clause for international drayage feesHave questions about the fine print?
Our legal and compliance team is ready to clarify any specific liability questions for specialized cargo.